Wondering what happens before we show up to make your Dallas home sparkle? Our shared mission is your happiness, so we'll make sure you get all the details about our cleaning packages upfront. Plus, we'll check if you have any extra special requests or house rules we should know about. This helps us deliver an accurate quote, blow your expectations out of the water, and leave your place spotless.Before the big day, we'll touch base about how to get into your home. Whether you hand over a key, share an access code, or have someone greet us in person, we've got you covered. We offer cleaning services all week long, so scheduling a time that works for you—whether you want to be home or not—is a breeze. Need to tweak your appointment or package? No problem, just let us know at least 24 hours ahead. Since we keep our team tightly booked, last-minute cancellations do come with a fee.Now, what about when we're actually cleaning? Our hiring process is top-notch, so rest easy knowing our Dallas cleaning pros have passed thorough background checks, are trained to ace industry standards, and come fully insured and bonded. They bring all their own gear, so you don’t have to lift a finger. When they arrive, expect a quick walkthrough to highlight any spots you want extra shine on. Feel free to hang out while we work, but moving from room to room helps us get the job done without bumping into each other. Just a heads-up: for safety reasons, we can't move heavy items or reach spots higher than six feet.Once we wrap up, we'll do a final walkthrough with you to make sure everything is up to snuff. Not happy with something? Tell us during the inspection, and we’ll re-clean that area on the house. If you notice anything missing or damaged after we leave, please let us know ASAP so we can make it right. Shortly after, you'll get an email asking for your honest feedback to help us keep our Dallas team shining bright and meeting the highest standards.